Healthcare organizations today are adapting to calls for enhanced infection prevention, new compliance requirements, and heightened patron protection. In response, they’re relying on cleaning and disinfection specialists to maintain a higher level of cleanliness while defending against viral and bacterial outbreaks. Medical facilities need to be sure their frontline workers and patients feel safe. That’s why they need environmental services (EVS) experts who can help them pass state health and third-party inspections to ensure they receive the highest ratings. Now is the time to work with the experienced professionals at Total Cleaning whose South Florida team is trained to reduce infection transmission and deliver a consistent, competent and reliable clean.
- Three decades of EVS experience in South Florida
- Trained and knowledgeable staff conducts mock audits to prepare for inspections
- Deep roster of 500+ team members with flexible day, night and weekend scheduling
- Cost savings delivered through outsourced labor, equipment and liability
- Advanced monitoring technology that tracks job performance
- Front-end and backup on call to create a seamless experience
At Total Cleaning, we’ve provided medical offices, outpatient facilities, MRI Centers, OBGYN offices, dermatology centers, and surgery centers with higher-level cleaning solutions for 30+ years. In fact, the healthcare industry is one of our most significant sectors of business. And we’ve had the pleasure of delivering consistent, compliant, and cost-effective aid to some organizations for more than 21 years in-a-row.
Today, we continue supporting healthcare clients through the COVID crisis using a multi-step infection prevention process based on the Global Biorisk Advisory Council (GBAC) guidance.
How Our EVS Cleaning Stands Out
At Total Cleaning, we take charge of cleaning so healthcare professionals can focus on running their facilities and improving their patients’ lives.
1. Trained to meet higher quality standards
We don’t just send any of our 500+ janitorial technicians to doctors’ offices. We built a dedicated EVS division led by experienced healthcare industry professionals. Moreover, every EVS cleaning technician:
- Undergoes a 2-week vetting process that includes inoculation (testing and vaccines).
- Knows how to disinfect high-touch surfaces with EPA-approved and hospital-grade broad-spectrum disinfectants.
- Receives specialized training in cross-contamination prevention and biohazardous material handling.
- Understands the biology of microorganisms and the chemistry of cleaning products.
- Knows how to properly mix solutions to prevent residue buildup and toxic chemical emissions.
- Stays up-to-date with the latest healthcare cleaning protocols.
2. Equipped to deliver frequent yet thorough high-touch cleanings
We conduct frequent and thorough cleaning and disinfection services including hourly cleaning of high-touch and common areas. Our technicians wear personal protective equipment and are highly visible to patients and staff, creating a greater sense of safety and security. In fact, our technicians help hospitals improve their HCAHPS Survey scores, which rely on patients’ perception of cleanliness. Today, patients have a higher public hygiene standard than ever. That’s why hospitals need to work with proactive cleaning professionals to make sure every surface gets close attention throughout the day.
Our EVS clients never worry about:
- Cleaning mistakes – Medical cleaning is much more intensive than standard cleaning due the fact that sick patients need a higher level of protection. That’s why we have a specially trained team that focuses on doctors, hospitals, and outpatient centers only. Our EVS team is prepared to disinfect every high-touch point surface that might be contaminated—multiple times a day.
- Adherence to regulations – We understand the rules set out by the Centers for Disease Control (CDC), Association of periOperative Registered Nurses (AORN), and Occupational Safety and Health Administration (OSHA). We know how to significantly reduce the risk of disease transmission, keeping patients and front-line workers safe at all times.
- Patient privacy – Our team is well aware of the Health Insurance Portability and Accountability Act (HIPAA), as well as the fines hospitals can incur for violating the law. We understand that patient privacy is of the utmost importance, which is why we only hire carefully vetted employees we can trust.
- Theft – Unfortunately many hospitals report theft of valuable items like jewelry and credit cards, which they suspect employees and contractors stole. This is a real problem, which is why we conduct extensive background checks and ensure all Total Cleaning staff wears branded uniforms with name tags for the entire duration of the service.
3. Certified to Prevent and Respond to Infectious Disease Spread
When COVID first struck, we immediately enrolled in GBAC’s Star training and began administering frequent enhanced environmental disinfection to help facilities prevent or recover from a biorisk crisis. As a result, we’ve created Pro-Disinfection protocols to wipe-out viral pathogens and mitigate disease transmission using hospital-grade, EPA-approved, and CDC-recommended solutions and microfiber cloths to prevent cross contamination. Our staff is ready to perform on-site risk assessments when doctors and hospitals identify a COVID-19 case at their office.
Following the on-site evaluation, we promptly send a proposal that clearly outlines the facility’s risks and our recommendations for treatment. Once the client approves the plan, we deploy our team to thoroughly clean and disinfect the same day. Upon treatment completion, we provide a certificate of disinfection, giving doctors, nurses, staff members, and patients the peace of mind that they’re in a safe space.
4. Insured for Audits and Accreditations
We are fully insured up to $2,000,000 per occurrence and staffed with trained and vetted environmental services technicians. Our team provides compliant services to doctors and hospitals to ensure they pass inspections from the Florida Department of Health and the Occupational Safety and Health Administration (OSHA).
That means we understand proper product labeling, safe storage rules, first-aid procedures, and can back the quality of all our solutions through Safety Data Sheets (SDS). Thanks to our compliance efforts, healthcare organizations can feel confident they’ll never have to face exorbitant fines for failing inspections. OSHA alone can charge $14,000 – $134,000 depending on the violation. On top of that, Florida’s Department of Health may issue additional fines and penalties.
In addition to regulatory assistance, we go the extra mile to ensure healthcare organizations pass third-party quality audits. Third-party accreditations are invaluable to help hospitals, nursing homes, and other providers receive high ratings, which may be published later as consumer reports. Their reputations as trusted top-tier providers depend on it. That’s why our janitorial team regularly conducts mock audits. We’re always prepared for inspections—scheduled or unscheduled. Our team is well-versed in third-party accreditation requirements, including:
5. Committed to Transparency and Consistency
Our clients’ biggest complaint about cleaning companies is that they’re often untrustworthy, unreliable, and inconsistent. That’s why we’ve invested heavily in background checks, clock-in/clock-out technology, staff training, and digital tools to keep our team accountable.
Our managers regularly conduct scheduled inspections to monitor staff performance, and our executives conduct quarterly site reviews. We also train our staff to upload pictures of their work to remote monitoring applications to show the results. Our clients can access these images and contact us directly through individualized hyperlinks 24/7. Lastly, we utilize a rating system that allows clients to review our work and provide real-time feedback. We proactively take every opportunity to exceed clients’ expectations and improve our service.
6. Proven Ability to Deliver a Better Return on Investment
When we meet with new healthcare facility managers, they often worry about the costs associated with professional cleaning solutions. We get it, but one of the most common misconceptions is that going in-house will save money. The reality is there are several cost and risk factors associated with managing janitorial environmental services internally:
- Increased exposure to liability such as workers compensation claims, slip and fall accidents, or damage, breakage and loss.
- Full labor costs such as wages, FICA, unemployment taxes, insurance, and disability.
- Human resources costs including application processing, screening, testing, payroll processing, and scheduling.
- Costs of ongoing training to ensure employees well versed in safety, compliance, and the chemistry of cleaning products.
- Price of cleaning equipment including vacuums, buffers, mops, cleaning solutions, trash liners, and disinfecting electrostatic sprayers.
Total Focus on Patient Care
We built Total Cleaning on the premise that organizations can be infinitely more useful when they can focus on their core purpose. This is especially true for front line workers, whose jobs profoundly impact human health and safety. That’s why we make it easy for medical offices, outpatient facilities, MRI centers, surgery centers, and doctors’ offices to rely on our enhanced environmental services for long-term protection.
Contact our team today to get started.